SPM

SERVICE PROGRESS MONITOR

Service Progress Monitor (SPM) is a cockpit developed for SAP ECC system to effectively manage service management processes for enhanced customer satisfaction and improved operational efficiency. SPM provides users a simplified menu of tools and transactions to maintain customer and asset information, manage work order process and, most importantly, monitor revenue.

Why SPM?

SAP end-users who perform service management transactions require simplified menu and user-friendly screens to perform transactions. On the other hand, service managers require quick access to work order progress and financial information. For improved operational efficiency and gross margin:

Service Call Takers and Administrators shall be able to perform work order management without having to go through multiple transactions with complicated value selection
Service Managers need up-to-date profitability information of jobs

Service managers cannot be burdened with running multiple SAP transactions and tedious manual calculations to determine Gross Margin
Gross Margin visibility is required for reprioritization of service jobs, as critical jobs require resource realignment for job completion, and timely billing

BENEFITS OF

SPM

SPM enables:

Service Administrators to be efficient with user-friendly interfaces that makes SAP easy to use
Service Managers to have a comprehensive view of gross margin without burdening them with running multiple transactions and tedious manual calculations
Visibility of as-of-date profitability by labor, parts, miscellaneous & external services
Reprioritization of jobs, workforce alignment, and faster job completion for quicker billing of revenues

OUR SERVICES

SPM

For organizations that are looking to improve operational efficiency in Service Management, ERPmenu will:

Review business processes and application design, and provide advisory services for Asset Data Management, Work Management and Revenue Management
Conduct business requirements sessions and recommend high-level application design
Perform detailed design, system configuration and technical development
Supply and deploy the SPM suite in your system, and perform tweaks as required to align with your application design
Provide support services